Business · Facts & sources
4 sourced facts about business outsourcing, each with the context behind the number. 4 more are in today's round and appear here after it closes.
Answerabout $302.6 billion
The BPO industry, covering outsourced back-office and customer service work, has grown into a market worth several hundred billion dollars.
Source: Grand View Research, cited via Wikipedia (2024) en.wikipedia.org
Answerabout 9.8% a year (CAGR)
At that growth rate, the industry is projected to reach roughly $525 billion by 2030.
Source: Grand View Research, cited via Wikipedia (2025) en.wikipedia.org
Answer150,000 to 300,000 a year
That estimate represented roughly 10-15% of total U.S. job creation during that period, according to reporting at the time.
Source: The Economist, cited via Wikipedia (2013) en.wikipedia.org
Answerabout 16%
Despite talk of reshoring trends, the large majority of relocation decisions in this period still moved production to other countries rather than bringing it home.
Source: Wikipedia, Offshoring (2023) en.wikipedia.org